Privacy Policy

Lunae is a digital products store, formerly known as Lunarr Store.

Our official website is https://lunaemarket.com. The www version, https://www.lunaemarket.com, also refers to the same official Lunae website.

For privacy-related questions or requests, you can contact us through:

Telegram: t.me/najuel

Lunae uses SellAuth as its ecommerce, storefront, checkout, invoice, order management, digital delivery, support, customer management, and store platform.

When you visit our store, place an order, complete checkout, receive a digital product, open a ticket, leave feedback, or use SellAuth-related features, certain information may be processed and stored through SellAuth.

SellAuth may process information necessary to operate the store, including checkout details, order records, invoice information, payment status, customer details, delivery records, support tickets, feedback, and technical information related to security or fraud prevention.

SellAuth and other third-party service providers may process your information according to their own privacy policies and terms.

Depending on how you use our store, we may collect or process the following information:

• Name, username, or display name
• Email address
• Order ID or invoice ID
• Product purchased
• Product delivery details
• Payment status
• Payment method used at checkout
• Transaction or checkout information
• Customer account information, if applicable
• Support messages
• SellAuth tickets or order messages
• Feedback or reviews
• Replacement or refund requests
• Proof submitted for replacements, such as screenshots or screen recordings
• IP address
• Country or region
• Browser information
• Device information
• User agent
• Basic website usage data
• Information entered into custom fields at checkout, if applicable
• Marketing or newsletter preferences, if this option is enabled and you choose to subscribe
• Any other information you choose to provide when contacting us

We do not ask for your account passwords or private login credentials.

Payments are processed through the payment methods available at checkout.

Payment processing may be handled by SellAuth, payment processors, crypto payment providers, or other third-party payment services depending on the payment method selected.

We do not intentionally collect or store full payment card details. Full payment information is handled by the payment provider used at checkout.

Your payment provider may collect and process information according to its own privacy policy and terms.

We may use your information to:

• Process and deliver your order
• Generate, display, send, or provide digital products
• Verify payment and order status
• Manage invoices and order records
• Provide customer support
• Respond to tickets, order messages, or support requests
• Review refund or replacement requests
• Verify submitted proof
• Prevent fraud, abuse, false claims, spam, and chargeback fraud
• Detect suspicious activity or checkout abuse
• Manage feedback or reviews
• Improve our store, products, checkout, delivery process, and support process
• Communicate important order-related information
• Send marketing or store updates only if you opted in, where applicable
• Maintain records for security, dispute handling, platform requirements, or other legitimate operational reasons
• Comply with applicable legal, platform, payment processor, or security requirements when necessary

We only use your information for legitimate store, support, security, operational, payment, fraud prevention, and legal purposes.

Depending on your location and applicable law, we may process your information based on one or more of the following reasons:

• To complete your purchase and deliver the product
• To provide customer support
• To manage invoices, delivery records, tickets, and order-related records
• To prevent fraud, abuse, chargeback fraud, or false claims
• To protect our store, customers, platform, and services
• To improve our store and customer experience
• To comply with platform, payment, security, or legal requirements, where applicable
• Your consent, where required, such as for optional marketing communications or certain cookies

Where consent is required, you may have the right to withdraw it according to applicable law.

Because Lunae sells digital products, order and delivery records may include information about the product delivered to you, such as an activation link, redeemable code, digital key, instructions, or other digital deliverable.

Delivery records may be used to confirm whether a product was delivered, displayed, generated, revealed, replaced, refunded, or otherwise handled through SellAuth or another delivery method used by Lunae.

These records may also be used to review disputes, chargebacks, refund requests, replacement requests, support cases, fraud checks, or false-claim prevention.

Some products or store functions may use automated delivery, dynamic delivery, webhooks, notifications, or integrations.

If used, limited order-related information may be processed by SellAuth or connected systems to generate, deliver, verify, or manage the digital product.

This may include invoice details, product details, customer email, order status, delivery status, and other information necessary to complete the order or provide support.

If you request a replacement, we may ask for valid proof, such as an unedited screen recording from the beginning of the activation or redemption process.

This proof is used to verify the issue and determine whether a replacement is valid.

Please do not include unnecessary personal information in your proof. If possible, hide or avoid showing private information that is not needed to review the issue.

Replacement proof may be rejected if it is edited, incomplete, unclear, misleading, or does not show the required process.

Our website, SellAuth, checkout platform, payment providers, analytics tools, or third-party services may use cookies or similar technologies to:

• Keep the website working properly
• Support checkout and order processing
• Improve security
• Remember preferences
• Analyze website usage
• Prevent fraud or abuse
• Maintain sessions or customer account functionality
• Support optional marketing or analytics features, where applicable

You can control cookies through your browser settings. Blocking cookies may affect website functionality, checkout, delivery, support, or account features.

If required by applicable law, certain non-essential cookies may depend on your consent.

Lunae and/or SellAuth may use technical and order-related information to help prevent fraud, abuse, false claims, chargeback fraud, spam, suspicious activity, or violations of our policies.

This may include reviewing information such as:

• IP address
• Country or region
• Email address
• User agent
• Device or browser information
• Order history
• Payment status
• Checkout behavior
• Support history
• Ticket history
• Feedback history
• Submitted proof
• Other information relevant to security or fraud prevention

We may refuse, delay, cancel, manually review, or restrict orders or support if we believe there is a risk of fraud, abuse, suspicious activity, payment issues, or violation of our policies.

We may share limited information only when necessary with:

• SellAuth
• Ecommerce or checkout platforms
• Payment processors
• Crypto payment providers, if applicable
• Hosting providers
• Domain, CDN, or security providers
• Fraud prevention or abuse prevention services
• Support or communication platforms
• Analytics or website functionality providers
• Platform, compliance, or operational service providers, where necessary
• Legal authorities, if required by law

We do not sell your personal information.

Our store may rely on third-party services for hosting, storefront management, checkout, payments, invoices, digital delivery, analytics, support, security, fraud prevention, communications, or product redemption.

These third parties may process data according to their own privacy policies and terms.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

Some products may require you to use third-party websites or official redemption pages, such as Google, Microsoft, Minecraft, Mojang, or other platforms.

When you use those third-party websites, their own privacy policies and terms apply.

Lunae is not responsible for how third-party platforms collect, use, store, or process your information.

Lunae may be accessed by users from different countries.

By using our store, you understand that your information may be processed through SellAuth, payment processors, hosting providers, support tools, security services, or other third-party services that may operate in different countries.

Nothing in this Privacy Policy limits any mandatory privacy rights you may have under applicable law.

We keep information only for as long as reasonably necessary for:

• Order records
• Digital delivery records
• Customer support
• Warranty or replacement review
• Refund review
• Fraud prevention
• Chargeback or dispute evidence
• Feedback or ticket records
• Security, platform, legal, or compliance requirements, where applicable

When information is no longer needed, we may delete, anonymize, or securely store it according to our operational needs and applicable requirements.

Some third-party services may retain information according to their own retention policies.

We take reasonable steps to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, platform, checkout system, payment processor, or online service can guarantee complete security.

You are responsible for keeping your own accounts, devices, emails, passwords, and login credentials secure.

Our website may contain links to third-party websites, such as payment processors, redemption pages, official product pages, SellAuth-related pages, or support platforms.

We are not responsible for the privacy practices, content, or security of third-party websites.

Please review their privacy policies before using them.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.

By continuing to use our website after changes are posted, you agree to the updated Privacy Policy.

If you have any questions about this Privacy Policy or want to make a privacy-related request, contact us:

Telegram: t.me/najuel