Refund Policy

Lunae sells digital products, including activation links, redeemable codes, digital keys, account-based activations, digital instructions, and other digital items.

Because digital products can be delivered, displayed, revealed, received, copied, activated, redeemed, or used immediately, all sales are generally final once the product has been delivered or received.

Once a digital product has been delivered, displayed, revealed, or received, it cannot be returned in the same way as a physical item.

Refunds for buyer’s remorse, accidental purchases, wrong purchases, or change of mind are not available after delivery.

No physical item will be shipped.

Lunae uses SellAuth as its checkout, invoice, order management, and digital delivery platform.

An order may be considered delivered once the digital product, code, key, activation link, instructions, or other deliverable is displayed, sent, generated, revealed, or made available through SellAuth or another delivery method used by Lunae.

An invoice may be reviewed based on its payment status, delivery status, delivered items, order records, support messages, tickets, and any other relevant order information.

Refunds are generally not available after a digital product has been delivered, displayed, revealed, received, activated, redeemed, copied, or used.

This applies to:

• Activation links
• Redeemable codes
• Digital keys
• One-time use codes
• Account-based activations
• Digital instructions
• Products delivered automatically or manually after payment
• Products generated or delivered through SellAuth

After delivery, the product is considered received by the customer and cannot be returned, recovered, or unused by Lunae.

If a valid issue is confirmed, Lunae may provide a replacement when available.

A replacement may be possible if:

• The product is invalid
• The product is expired
• The product was already redeemed before you received it
• The product cannot be activated or redeemed due to an issue not caused by you
• The delivered item does not match the product description
• You provide valid proof that meets the product requirements

If a valid issue is confirmed, Lunae may provide a replacement, re-delivery, replacement delivered item, store credit, refund, or another solution depending on the product, stock, order status, and applicable requirements.

To request a replacement, you must provide valid proof.

Unless the product page states otherwise, valid proof usually means an unedited screen recording from the very beginning of the activation or redemption process.

The recording must clearly show the full process and the exact issue.

Depending on the product, the recording may need to start before the product is received, opened, revealed, activated, or redeemed.

The proof must be clear enough to verify that the product is invalid, expired, already redeemed before receipt, or cannot be redeemed.

Product-specific proof requirements shown on the product page always apply.

Replacement requests may be rejected if the proof is:

• Edited
• Cropped
• Blurred in important parts
• Paused or interrupted
• Started too late
• Missing important steps
• Not showing the full process
• Not showing the error clearly
• Recorded on a different account than the one used for redemption
• Inconsistent with the order details
• Misleading, fake, or unverifiable

We reserve the right to reject replacement requests if the proof does not clearly verify the issue.

Refunds or replacements are generally not available in the following cases:

• You changed your mind after purchase
• You bought the wrong product
• You made an accidental purchase
• You no longer want the product after receiving it
• You did not read the product description
• You activated or redeemed the product on the wrong account
• The product was successfully activated or redeemed
• The product was delivered correctly and matches the description
• You lost access to your account, email, or password
• Your account was locked, limited, blocked, banned, or suspended due to policy violations
• Your device, browser, internet connection, region settings, account settings, or user-side conditions caused the issue
• You failed to follow the provided instructions
• You did not provide the required proof
• You provided edited, incomplete, unclear, or misleading proof
• A third-party platform changed, disabled, blocked, removed, or shut down a method after purchase, unless the product page specifically states otherwise

This section applies except where applicable requirements state otherwise.

If your payment was completed but you did not receive your product, contact us with your order details.

If the product has not been delivered and Lunae is unable to complete the order, we may provide a refund, replacement, re-delivery, store credit, or another solution depending on the payment status, order status, product availability, and applicable requirements.

If an order is still pending, under review, unpaid, cancelled, or failed, the available solution may depend on SellAuth, the payment processor, and the selected payment method.

If you accidentally place a duplicate order, contact us as soon as possible.

A refund may only be considered if the duplicate product has not been delivered, displayed, revealed, activated, redeemed, copied, or used.

If the duplicate order has already been delivered, a refund may not be available.

Available refund options may depend on the payment method used at checkout.

Some payment methods, payment processors, crypto payments, manual payments, or third-party services may have their own rules, delays, fees, limitations, or technical restrictions.

Crypto transactions may be irreversible or may require manual review depending on the situation.

If a refund is approved, the method, timing, and availability of the refund may depend on SellAuth, the payment processor, the selected payment method, and applicable requirements.

If there is an issue with your order, please contact us first so we can review it.

Opening a false dispute or chargeback after receiving a valid digital product may result in your access to future purchases, replacements, or support being restricted.

We may provide order details, invoice details, delivery proof, product information, payment status, checkout records, support messages, tickets, submitted proof, and other relevant evidence in payment disputes.

Some products are related to third-party platforms such as Google, Microsoft, Minecraft, Mojang, or other services.

Lunae is not responsible for issues caused by third-party platforms, including but not limited to:

• Platform outages
• Account restrictions
• Region restrictions
• Policy violations
• Redemption method changes
• Product method changes
• Account locks, bans, or limitations
• Platform updates after purchase

If the product page includes specific warranty terms for a third-party platform issue, those product-specific terms will apply.

To request help with an order, contact us and provide:

• Your order ID or invoice ID
• The product purchased
• The email used at checkout
• A clear explanation of the issue
• Required proof, if requesting a replacement

Support contact:

Telegram: t.me/najuel

We may update this Refund Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.

The policy that applies to your order is the policy available at the time of purchase, unless applicable requirements state otherwise.